Interactions (IXN)
Raytio's Interactions (IXN) module is where all your chat conversations live. It connects external messaging channels — Telegram today, with more to follow — to your work in Raytio so that context, history, and replies are always in one place.
What you will find here
Explanation
Conceptual documentation that explains how the Interactions module works:
- Conversations, Queues, and Channel Endpoints — what a conversation is, how queues route incoming messages, and how channel endpoints connect chat apps to Raytio
- Behaviour Notes and FAQ — reply latency expectations, attachments, and how unbound messages are handled
How-to Guides
Step-by-step instructions for working with the Interactions module:
- View Conversations and Message History — browse conversations and read the full message thread
- Reply from the UI — send a reply to a conversation from within Raytio
- Manage Queues — review and triage incoming conversations from a queue
- Connect a Telegram Bot — set up a Telegram channel endpoint and register the webhook automatically