External Relationships (XRM)

Raytio's XRM (External Relationships) module manages merchant and external commercial relationships within the platform. It builds on the PRM (Party Relationships) foundation to model merchants as a specialisation of parties, then layers on classification, geographic presence, item catalogues, inbound email handling, authentication configuration, and webhook integration.

What you will find here

Explanation

Conceptual documentation that explains how the XRM module works:

• Data Model Overview — how merchants, classifications, items, countries, and integration entities relate to each other
• Merchants and Merchant Details — merchant profiles, branding, status codes, and the party extension model
• Merchant Classifications — business type categorisation using hierarchical classification items
• Merchant Items and Countries — what merchants sell and where they operate
• Inbound Email and Domain Rules — email routing, filtering, quarantine, and notification
• Merchant Authentication Configuration — per-merchant OAuth configuration for external API integration