The Interactions module has three building blocks: conversations, queues, and channel endpoints. Understanding how these fit together explains why your chat history follows you across tools and how unrouted messages find their way to the right work item.
This guide shows you how to connect a Telegram bot to Raytio by creating a channel endpoint. When you save the endpoint, Raytio registers the webhook with Telegram automatically — no manual configuration in Telegram is required.
This guide shows you how to review conversations waiting in a queue and route them to the right work item.
This guide shows you how to send a reply to a conversation directly from the Raytio UI. You do not need to open the chat app — Raytio delivers the message automatically.
This guide shows you how to find conversations and read their message history in the Raytio UI.
Raytio's Interactions (IXN) module is where all your chat conversations live. It connects external messaging channels — Telegram today, with more to follow — to your work in Raytio so that context, history, and replies are always in one place.
This page answers common questions about how the Interactions module behaves and what to expect when sending or receiving messages.