The Interactions module has three building blocks: conversations, queues, and channel endpoints. Understanding how these fit together explains why your chat history follows you across tools and how unrouted messages find their way to the right work item.
This guide shows you how to review conversations waiting in a queue and route them to the right work item.
Raytio's Interactions (IXN) module is where all your communications live. It connects external messaging channels — Telegram today, with more to follow — and email to your work in Raytio so that context, history, and replies are always in one place. Emails and chat messages with leads and deals appear automatically on CRM timelines without any manual logging.
This page answers common questions about how the Interactions module behaves and what to expect when sending or receiving messages.