Domains let a tenant advertise one or more custom addresses through which users reach their branded experience. Rather than navigating to a generic platform URL, users can access their tenant through a domain that the organisation controls — for example, a subdomain of their own website or a purpose-built portal address.
The XRM module includes a subsystem for managing inbound email routing and filtering. Four configuration areas work together to define how incoming email is handled: domain-level rules filter by sender domain, email address configuration defines recipient behaviour, email-level rules filter by sender address, and quarantine records hold messages flagged for review.