If you have lost access to the device or method that you use for two-step login (2FA) you can recover your account using your two-step login recovery code.
The recovery code is a 32 character alpha-numeric code. You can get your two-step login recovery code in the web safe under Settings → Two-step Login, then click the View Recovery Code button. We recommend that your print your recovery code and keep it in a safe place.
Without your recovery code, two-step login can permanently lock you out of your SecretSafe account. It is very important to have your recovery code if you plan to use two-step login. SecretSafe support will not be able to assist you if you lose access to your account.
Visit https://secretsafe.rayt.io/#/recover-2fa to complete the recovery process.
The recovery process will deactivate two-step login on the account so that you can log in without requiring the normal two-step login verification code. You will need to re-enable two-step login in the web safe if you wish to continue using it after recovering the account.
The recovery process also resets your account's recovery code. Make sure that you take note of your new recovery code when re-enabling two-step login.
If you do not have your recovery code, unfortunately there is no way to fully recover the account. The only option to gain access to the account again is to delete the account so that you can register again and start over. Note that deleting the account will also delete all of your stored login data associated with the account.
If you still have an active login session open in the browser extension you can export your data from Tools → Export Safe so that you can import it back in after the account has been deleted and you have registered again.
- Navigate to https://secretsafe.rayt.io/#/recover-delete
- Enter your account's email address
- Go to your email inbox and click the verification link that was sent to you
- Confirm the delete
You can now register a new account using the same email address.